Terms of service

These Terms of Use set out the rules that govern your access to and use of all products and services offered by GRAVL. We have written these terms to be as clear and transparent as possible - because that is how we operate. Thank you for trusting GRAVL.

1. Introduction

This website, located at https://gravl.space/ and its affiliated digital platforms, including mobile applications (collectively, the "Site"), is operated by RAADIX CORP PRIVATE LIMITED ("GRAVL", "we", "our", or "us"). Our registered office is at:

AVR Arcade, K NO 81/89/1, Ramamurthi Nagar Main Road, Opp to Zudio, Ramamurthi Nagar, Bengaluru, Bengaluru Urban, Karnataka – 560016

By accessing or using this Site, you ("you", "your") agree to be bound by these Terms of Use. We may update or revise these Terms from time to time. It is your responsibility to review them periodically. Continued use of the Site after any such changes constitutes your acceptance of the updated Terms.

Any use of information or materials on this Site is entirely at your own discretion and risk. Please ensure that any product, service, or information available here meets your specific needs before making a decision.

2. Our Services

https://gravl.space/ offers a curated range of products designed with safety, reliability, and transparency at their core. Upon placing an order, GRAVL will ship the product to you and is entitled to receive full payment for the order.

3. Third-Party Platforms

GRAVL maintains a presence on third-party platforms such as Instagram, Facebook, LinkedIn, and others. These channels are used solely for communication, community engagement, and product information purposes. We are not responsible for any content posted or shared on these platforms by third parties, including user comments or external links. GRAVL makes no warranties regarding the accuracy of any information or product details that may appear on these external sites.

4. Privacy

Your privacy matters to us. We treat the information you share with us as a trust, not just a dataset. We may use your information for order processing, internal record-keeping, improving our products and services, and with your consent for communicating relevant offers or updates via email, phone, or other channels. Appropriate security measures are in place to protect your personal information at every stage.

5. Product Accuracy

Product images on our Site are intended to represent the item as closely as possible, but are for illustrative purposes. We make every effort to display colours, dimensions, and specifications accurately; however, minor variations may occur depending on your device display or manufacturing tolerances. Sizes and measurements provided are as accurate as possible but remain approximate.

6. Product Pricing

We work to ensure that all pricing on our Site is accurate and up to date. In the rare event of a pricing error, we will notify you promptly after your order is placed. You will be given the option to proceed at the correct price or cancel the order for a full refund. Prices are subject to change without prior notice, but any changes will not affect orders that have already been dispatched. All prices displayed are inclusive of applicable GST, unless stated otherwise.

7. Payment

A pre-authorization check may be conducted on your payment method to verify the availability of sufficient funds. Once authorization is confirmed, your payment will be processed to complete the order. For security purposes, we may reach out via phone or email to verify your order before it is dispatched.

8. Delivery

Delivery timelines vary based on your location. Once your order is confirmed, you will receive an email with your order details and an estimated delivery window - typically from the same day to 4 business days. In exceptional circumstances, delivery may be delayed due to reasons beyond our control. We will keep you informed with updates via email or SMS whenever necessary.

9. Sale in India Only

Products available on this Site are currently intended for sale and delivery within India only. If you access the Site from outside India, please note that GRAVL is not responsible for any delivery or refund-related issues that may arise from international access.

10. Replacement

We stand behind what we sell. If you are not satisfied with your purchase, you may initiate a replacement in accordance with our Replacement Policy. Please refer to our Replacement Policy page for full details on eligibility, timelines, and the replacement process. We do not offer any refund to our products

11. Warranty

GRAVL products come with a 4 year limited warranty, significantly exceeding the industry standard. This warranty reflects our confidence in the quality and durability of what we build. For complete warranty coverage details, inclusions, exclusions, and the claim process, please refer to our Warranty Policy.

12. Intellectual Property Rights

All intellectual property rights in and related to the GRAVL brand, products, website content, and services - including but not limited to trademarks, logos, design elements, and written content - are and shall remain the exclusive property of RAADIX CORP PRIVATE LIMITED. Unauthorised use, reproduction, or distribution of any such material is strictly prohibited.

13. Law and Jurisdiction

These Terms of Use are governed by the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

14. Indemnification

By using this Site, you agree to indemnify and hold harmless GRAVL, its directors, officers, employees, consultants, agents, and affiliates from any claims, liabilities, damages, losses, or costs (including legal fees) arising from your use of the Site, any breach of these Terms, or any infringement of third-party intellectual property or other rights.

15. Violation & Termination

GRAVL reserves the right, at its sole discretion and without prior notice, to suspend or terminate your access to the Site if you are found to be in violation of these Terms or any other policies we have published. Termination of access does not relieve you of any obligations or liabilities already incurred for services or products ordered prior to termination.

16. Disclaimer

While we take every reasonable step to ensure the accuracy and reliability of the content on this Site, GRAVL makes no warranties, express or implied, regarding completeness, accuracy, fitness for a particular purpose, or uninterrupted availability. To the maximum extent permitted by applicable law, GRAVL shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, this Site or its content.

17. Contact Us

If you have any questions, concerns, or feedback about these Terms, we would genuinely like to hear from you. Transparency is a core value at GRAVL, and we are always open to a conversation.

Email: Care@gravlspace.com

Address: AVR Arcade, K NO 81/89/1, Ramamurthi Nagar Main Road, Opp to Zudio, Ramamurthi Nagar, Bengaluru, Bengaluru Urban, Karnataka – 560016

Website: https://gravl.space/