Shipping policy

At GRAVL, every product we ship reflects our commitment to safety, reliability, and complete transparency. This policy outlines how we handle shipping, deliveries, and replacements - so you always know exactly where you stand.

1. Shipping

1.1 Domestic Shipping (India)

We ship across India to all serviceable pin codes. Orders placed on gravl.space are dispatched within 1 business day of order confirmation, subject to successful payment verification.

Shipping charges:

  • Free shipping on all orders

Estimated delivery timelines from dispatch:

  • Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 1 - 3 business days
  • Tier-2 and Tier-3 cities: 2 - 5 business days
  • Remote or difficult-to-access areas: 4 - 7 business days

Note:Timelines are estimates. Delays may occur during national holidays, regional disruptions, or other circumstances beyond our control. We will keep you informed if your order is significantly delayed.

1.2 Order Tracking

Once your order is dispatched, a shipping confirmation email will be sent to your registered email address containing:

  • Your unique tracking ID
  • Carrier details
  • A direct link to track your shipment in real time

You can also track your order any time by visiting gravl.space and entering your Order ID under the 'Track My Order' section.

1.3 Cash on Delivery (COD)

COD is available at select pin codes. To check availability, enter your pin code at checkout on gravl.space. GRAVL reserves the right to modify or withdraw COD availability at any time without prior notice.

1.4 Tampered or Damaged Packaging at Delivery

Please inspect your package carefully before accepting delivery. If the outer packaging appears to be visibly tampered with, torn, or damaged, we strongly recommend refusing the delivery.

If you have already accepted such a package, contact our support team immediately at

support email: care@gravl.space within 24 hours of delivery with your Order ID and photographs of the packaging and product. 

2. Replacement Policy

GRAVL does not offer returns or refunds once an order has been ordered/delivered. We stand behind the quality of every product we ship. In the rare event that a product arrives defective or damaged, we will make it right through our replacement process.

2.1 Your Replacement Options

48-Hour Replacement: For products that arrive visibly damaged, are defective out of the box, or are the wrong item entirely. If you notice the issue within 48 hours of delivery, we will replace it with minimal steps.

Warranty Replacement: For technical defects or performance issues that show up after the first 48 hours of receiving your product. This is handled through our warranty claim process.

Missing Accessory or Component: If something listed in the box contents is missing when you open your order, we will ship that item to you separately within 48 hours of delivery. A full product replacement is not needed in this case.

2.2 48-Hour Replacement

A damaged box, a dead product, a wrong item — these are things you will know the moment you open your order. If any of this happens, here is what you need to do:

  • Contact us within 48 hours of delivery at care@gravl.space or via [gravl.space/support].
  • Share your Order ID along with a clear photo or short video showing the damage, defect, or wrong product received.
  • Our team will review and respond within 24 business hours.
  • Once confirmed, your replacement will be dispatched within 3 business days. No lengthy back-and-forth.

Note: The photo or video is the only thing we ask for. It helps us maintain quality and keep this process fair for every genuine customer.

Note: Only one replacement is applicable per order.

2.4 Replacements Within Warranty Period

If a claim is raised within the active warranty period, the product may be replaced with an equivalent unit, subject to inspection and stock availability.

In the event that the exact product (color or variant) is out of stock, we will offer an equivalent alternative at the same price point. The warranty on the replacement product will continue from the original purchase date.

3. Order Cancellation

You may cancel your order before it has been dispatched from our warehouse by reaching out to our support team at care@gravlspace.com with your Order ID.

If the order has already been dispatched, cancellation is not possible. You may, however, refuse delivery at the door. In such cases, a refund will be processed after the product is received back and inspected at our facility.

Note: Prepaid orders cancelled before dispatch will be refunded to the original payment method within 2 business days.

4. Warranty

All GRAVL products come with a 4-year warranty from the date of purchase, Includes 1-year full product coverage and 3-year battery warranty (on registration within 30 days).

Covers manufacturing defects, battery performance issues, and charging failures under normal use. Excludes physical damage, liquid damage, misuse, and unauthorised modifications.

Warranty claims can be raised through the same process as replacement requests. For full warranty terms and conditions, please refer to the Warranty Policy available on gravl.space.

5. Contact & Support

Our team is here to help. If you have any questions about your order, shipping status, or a replacement claim, reach out to us: care@gravl.space

We aim to respond to all queries within 24 hours.