Privacy policy

At GRAVL, peace of mind is not just what our products deliver - it is how we operate. This Privacy Policy explains what information we collect when you visit gravl.space, purchase from us, register a warranty, or otherwise interact with GRAVL. It explains why we collect it, how we use it, and your rights over it.

We believe you deserve to understand exactly what happens with your data - the same transparency we bring to our manufacturing. We do not bury important commitments in legal jargon. If something is unclear, you can always write to us at care@gravlspace.com

1. Who We Are

GRAVL is a brand operated by RAADIX CORP PRIVATE LIMITED, a company incorporated under the laws of India. Our registered office is at AVR Arcade, K NO 81/89/1, Ramamurthi Nagar Main Road, Opp to Zudio, Ramamurthi Nagar, Bengaluru, Bengaluru Urban, Karnataka – 560016, India.

When this Policy refers to "GRAVL," "we," "us," or "our," it means RAADIX CORP PRIVATE LIMITED and its authorised representatives.


2. What Information We Collect

We collect information in the following ways:

a) Information you give us directly:

  • Full name and contact details (email address, phone number, shipping and billing address) when you place an order or register your warranty
  • Payment information - processed securely through our payment gateway partners; we do not store card or UPI credentials on our servers
  • Warranty registration details, including product serial number and purchase date
  • Communications you send us, including support queries, feedback, and returns requests

b) Information collected automatically when you use our website:

  • Device and browser information (type, operating system, screen resolution)
  • IP address and approximate geographic location
  • Pages visited, time spent, links clicked, and browsing behaviour on gravl.space
  • Referring URL (how you arrived at our website)
  • Cookie and session data - see Section 7 for our Cookie Policy

c) Information from third parties:

  • Order and delivery data from our logistics and fulfilment partners
  • Payment confirmation and fraud signals from payment gateway providers
  • Social media interaction data if you engage with our official channels

3. How We Use Your Information

  • We use the information we collect for the following purposes
  • To process, fulfil, and deliver your orders - and to keep you informed about their status
  • To process warranty registrations and honour our four-year warranty commitment
  • To provide customer support and respond to your queries
  • To send order confirmations, invoices, and important service communications
  • To improve our website, products, and the overall customer experience
  • To detect, prevent, and address fraudulent transactions or misuse
  • To comply with applicable legal and regulatory obligations under Indian law
  • To send you product updates, offers, or brand communications - only with your consent, and you can opt out at any time

We do not use your personal data for automated profiling that produces legal or similarly significant effects on you.


4. Legal Basis for Processing

We process your personal data on the following legal grounds under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws:

  • Contract performance: Processing necessary to fulfil orders, deliver products, and honour warranty commitments you have entered into with us
  • Legitimate interests: Improving our products and services, preventing fraud, and maintaining website security
  • Legal obligation: Compliance with applicable tax, accounting, and regulatory requirements
  • Consent: Where you have explicitly opted in to receive marketing communications or for non-essential cookies

5. Sharing Your Information

GRAVL does not sell your personal data. We do not trade your information to advertisers or data brokers.

We share your data only with trusted third parties who support our operations, and only to the extent necessary:

  • Logistics and delivery partners (e.g., courier and 3PL providers) - to fulfil and track your order
  • Payment gateway providers - to process transactions securely
  • Cloud infrastructure and hosting providers - to operate gravl.space
  • Customer support tools - to manage and resolve support interactions
  • Analytics services - to understand website usage in aggregated, anonymised form

All third-party partners are required to handle your data in accordance with applicable data protection laws and our data processing agreements. They are not permitted to use your information for any purpose beyond the service they provide to us.

We may also disclose your information when required by law, a court order, or a government authority, or to protect the safety, rights, or property of GRAVL, our customers, or others.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

  • Order and transaction data: Retained for a minimum of seven years in line with Indian accounting and tax law
  • Warranty registration data: Retained for the duration of your warranty period and up to two years thereafter
  • Customer support communications: Retained for up to two years from resolution
  • Marketing communication preferences: Retained until you withdraw consent
  • Website analytics data: Retained in anonymised form for up to twenty-four months

When data is no longer needed, we delete or anonymise it in a secure and irreversible manner.

7. Cookies

Our website uses cookies and similar technologies to function properly and to improve your experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

  • Essential cookies: Required for the website to function - enabling cart functionality, login sessions, and secure checkout
  • Analytics cookies: Help us understand how visitors use gravl.space, so we can improve the experience (data is aggregated and anonymised)
  • Preference cookies: Remember choices you have made, such as language or display settings
  • Marketing cookies: Used only with your explicit consent, to serve relevant content across platforms

You can manage or withdraw cookie consent through your browser settings at any time. Note that disabling essential cookies may affect the functionality of our website. For a detailed list of cookies we use, write to us at care@gravlspace.com

8. Data Security

We take the security of your personal data seriously - the same seriousness we apply to the physical safety of our products.

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

  • Encrypted data transmission using HTTPS/TLS protocols
  • Restricted access controls - only authorised personnel can access your data, and only when necessary
  • Secure payment processing handled entirely by PCI-DSS compliant gateway partners
  • Regular security reviews of our systems and vendor infrastructure

No system is entirely immune from risk. In the event of a data breach that poses a risk to your rights, we will notify you and the appropriate regulatory authorities as required by law.

9. Your Rights

Under applicable Indian data protection law, you have the following rights regarding your personal data:

  • Right to access: Request a summary of the personal data we hold about you
  • Right to correction: Request that inaccurate or incomplete data be corrected
  • Right to erasure: Request deletion of your data, subject to legal retention obligations
  • Right to withdraw consent: Withdraw consent for marketing communications or non-essential cookies at any time
  • Right to grievance redress: Raise a complaint with our designated Data Protection Officer (see Section 12)

To exercise any of these rights, write to us at care@gravlspace.com We will acknowledge your request within 72 hours and aim to resolve it within 30 days.

10. Children's Privacy

GRAVL's products and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a person under 18, please contact us at care@gravlspace.com and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites, including our social media channels, payment partners, or logistics tracking portals. This Privacy Policy applies only to gravl.space. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

12. Grievance Officer / Contact

In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have designated a Grievance Officer to address privacy-related concerns:

Grievance Officer

GRAVL

Email: care@gravlspace.com

Address: AVR Arcade, K NO 81/89/1, Ramamurthi Nagar Main Road, Opp to Zudio, Ramamurthi Nagar, Bengaluru, Bengaluru Urban, Karnataka – 560016

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out. We aim to respond within 30 days.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable law. When we do, we will revise the 'Last updated' date at the top of this page and - where the changes are material - notify registered customers by email.

We encourage you to review this Policy periodically. Continued use of our website or services after any update constitutes your acknowledgement of the revised Policy.